Frequently Asked Questions

What rug size works under a dining table?: Measure the tabletop and the space needed for chairs when pulled out. Compare that full footprint with the listed rug dimensions and check nearby door clearance.
How do pile height and material affect placement?: Use the listed fiber and pile height to compare texture and clearance under doors. For entries or high-traffic areas, check the product’s placement and cleaning guidance.
Can an indoor rug go on a covered patio?: Look for outdoor use in the listing. A covered patio can still expose a rug to moisture and sunlight, so use a rug intended for those conditions.
What should I do about a spill?: Blot the spill promptly and follow the product’s cleaning directions. Check the care label before using a cleaning solution, machine washing or using a powered brush.

Delivery, returns and rug support

Where is standard shipping free?: Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.
How long does order processing take?: Order Processing Time: 1–2 Business Days.
How long does shipping take after dispatch?: Shipping Transit Time: 4–6 Business Days.
When should my order arrive?: Total Estimated Delivery Time: 5–8 Business Days. Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.

How does ordering work?: This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.
How do I request a return?: Request a return within 30 days of delivery. Include your order number, the item and the reason for the return.
Who pays return postage?: Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions.
How do I reach customer support?: Email [email protected] or call +1 (606) 438-6655 Monday through Friday. Tell us the rug dimensions, the design and the delivery ZIP code.

Ravello Rugs
[email protected]
+1 (606) 438-6655
163 saint croix way, Hazard, KY, US 41701

Customer support is available Monday through Friday.